The Veteran Home Buyers of America LLC, d/b/a The Veteran Home Team ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information, including information collected through our text messaging (SMS/MMS) program.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and mailing address.
- Property Information: Details about properties you are interested in buying or selling.
- Communication Data: Records of text messages, emails, and phone calls between you and our team.
- Device Information: Information about your mobile device when you interact with our messaging services, including mobile carrier information.
- Website Data: Information collected through cookies, analytics, and form submissions on our website.
How We Use Your Information
We use the personal information we collect to:
- Provide real estate services, including property searches, market analyses, and transaction coordination.
- Send marketing text messages about property listings, market updates, and promotional offers.
- Send transactional text messages including appointment reminders, showing confirmations, offer updates, and closing notifications.
- Respond to your inquiries and provide customer support.
- Improve our services and customer experience.
- Comply with legal and regulatory requirements.
SMS/Text Messaging Data
We do not sell, rent, or share your mobile phone number or any personal information collected through our SMS/text messaging program with third parties for their marketing or promotional purposes.
Your phone number and opt-in consent data are used solely by The Veteran Home Team for the purposes described in this policy. Specifically:
- Your phone number is collected when you voluntarily provide it and consent to receive text messages.
- Your opt-in status is recorded and maintained to honor your communication preferences.
- Message history may be retained for quality assurance and compliance purposes.
- Your SMS data will not be shared with any third parties for marketing purposes.
Third-Party Sharing
We may share your personal information (excluding SMS opt-in data) only in the following circumstances:
- Service Providers: We may share information with trusted service providers who assist us in operating our business (e.g., our CRM platform, email service provider). These providers are contractually obligated to protect your information.
- Real Estate Transactions: When necessary to facilitate a real estate transaction you are involved in (e.g., with title companies, mortgage lenders, or other parties to the transaction, with your knowledge).
- Legal Requirements: When required by law, court order, or governmental regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
- Opt Out of Text Messages: Text STOP to any message to stop receiving SMS/MMS messages. You will receive a confirmation and no further messages unless you re-opt in.
- Access and Correction: You may request access to or correction of your personal information by contacting us.
- Deletion: You may request deletion of your personal information, subject to legal retention requirements.
- Opt Out of Marketing: You may opt out of marketing emails by clicking the unsubscribe link in any marketing email.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
The Veteran Home Team at LPT Realty LLC
8051 N Tamiami Trl, Ste E6, Sarasota, FL 34243
Phone: (689) 273-8408
Email: youbel@bluerealtor.com